Refund Policy

1. Service Commitment

Pirates Kwap offers a professional commitment to quality on all our services. We work closely with clients throughout the production process to ensure satisfaction with the final deliverables. Our goal is to address any concerns during the project rather than after completion.

This commitment applies to all our service offerings, including music production, mixing and mastering, songwriting assistance, artist development, and studio rental.

2. Eligibility for Refunds

You may be eligible for a refund in the following circumstances:

• Service Not Provided: If we are unable to deliver the services as described in your agreement
• Significant Quality Issues: If the delivered work falls significantly below professional industry standards and cannot be reasonably remedied through revisions
• Unforeseen Circumstances: If extreme circumstances prevent us from completing the project (e.g., extended studio closure, major equipment failure)
• Cancellation Prior to Commencement: If you cancel services before we have begun substantive work, subject to our cancellation terms

3. Refund Request Timeframe

To be eligible for a refund, you must notify us of the issue within:

• 7 days of service delivery for quality concerns
• 30 days of payment for services not provided

Refund requests received after these timeframes may be considered on a case-by-case basis but are not guaranteed.

4. How to Request a Refund

5. Refund Types and Processing

5.1 Full Refunds

Full refunds may be provided when:

• We are completely unable to deliver the agreed services
• The project is cancelled before any work has begun (excluding non-refundable deposits)
• A serious breach of contract has occurred on our part

5.2 Partial Refunds

Partial refunds may be provided when:

• Some aspects of the service have been delivered satisfactorily
• Work has begun but cannot be completed
• There are remediable quality issues with some components of the delivered work

Partial refunds will be calculated based on the proportion of services successfully delivered and the resources already committed to the project.

5.3 Refund Processing

Approved refunds will be processed using the original payment method whenever possible:

• Credit/debit card refunds typically process within 5-10 business days
• Bank transfer refunds may take 7-14 business days
• Alternative payment methods may have different processing timelines

6. Non-Refundable Items

The following are generally not eligible for refunds:

• Project Deposits: Initial deposits are non-refundable as they secure our time and resources
• Completed Work: Services that have been delivered according to the agreed specifications and accepted by the client
• Late Cancellations: Projects cancelled after significant work has been performed
• Subjective Preferences: Stylistic or creative differences that fall within normal professional standards
• Studio Time: Scheduled studio sessions that are missed or cancelled with less than 48 hours' notice

7. Alternatives to Refunds

In some cases, we may propose alternatives to a refund that may better address your concerns:

• Revisions: Additional rounds of revisions to address specific issues
• Service Credits: Credit toward future services
• Partial Completion: Delivery of completed components of a larger project
• Service Substitution: Alternative services of equivalent value

These alternatives will be offered on a case-by-case basis and require mutual agreement.

8. Disputes and Resolution

If you are not satisfied with our response to your refund request, you may:

• Request escalation to our management team for further review
• Seek mediation through a mutually agreed third party
• Pursue resolution through applicable consumer protection agencies

We are committed to addressing all concerns fairly and finding reasonable solutions.

9. Changes to This Policy

We may update this Refund Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on our website with a revised "Last Updated" date. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.

10. Contact Information

If you have any questions about this Refund Policy, please contact us at: